Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Chiphronkheflaxx concerning your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Use of Our Services

You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to use our services in any way that violates any applicable federal, state, local, or international law or regulation, infringes upon the rights of others, or could damage, disable, overburden, or impair our servers or networks.

You are prohibited from attempting to gain unauthorized access to any portion of our website, other accounts, computer systems, or networks connected to our services through hacking, password mining, or any other means. You may not use any automated system, including robots, spiders, or offline readers, to access our services in a manner that sends more request messages to our servers than a human could reasonably produce in the same period.

Intellectual Property Rights

The content on our website, including text, graphics, logos, images, software, and other materials, is owned by or licensed to Chiphronkheflaxx and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our prior written consent.

Our trademarks, service marks, and logos used and displayed on our website are our registered and unregistered trademarks. Nothing on our website should be construed as granting any license or right to use any trademark without our prior written permission.

User Submissions

When you submit designs, artwork, or other materials to us for printing services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process such materials solely for the purpose of providing our services to you. You represent and warrant that you own or have the necessary rights to all materials you submit and that such materials do not infringe upon the intellectual property rights of any third party.

You are solely responsible for the content of any materials you submit. We reserve the right to refuse to print any materials that we deem inappropriate, offensive, or in violation of any laws or third-party rights.

Orders and Payments

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our fraud detection systems.

Prices for our products and services are subject to change without notice. We strive to display accurate pricing information, but errors may occur. If we discover an error in the price of products you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.

Payment must be made at the time of order placement unless otherwise agreed. We accept various payment methods as indicated on our website. You agree to provide current, complete, and accurate payment information for all purchases.

Product Quality and Specifications

We make every effort to ensure that our printed products meet high-quality standards. However, slight variations in color, alignment, and finish may occur due to the nature of the printing process. We recommend ordering samples before placing large orders to ensure satisfaction with the final product.

All product specifications, including dimensions, materials, and finishes, are described as accurately as possible on our website. We reserve the right to make minor modifications to specifications if necessary to improve quality or accommodate production requirements.

Delivery and Shipping

We aim to process and ship orders within the timeframes specified on our website. However, delivery times are estimates and not guarantees. We are not liable for delays caused by circumstances beyond our control, including but not limited to courier delays, customs clearance, natural disasters, or other force majeure events.

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by you.

Limitation of Liability

To the fullest extent permitted by applicable law, Chiphronkheflaxx shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use our services.

Our total liability to you for all claims arising from or related to our services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim during the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Chiphronkheflaxx and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the arbitration rules of New Zealand, except that either party may seek injunctive relief in court to prevent infringement of intellectual property rights.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies help us understand how visitors interact with our website, remember your preferences, and improve your overall experience.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submission. Our website cannot function properly without these cookies, and they cannot be disabled in our systems.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to analyze website traffic, identify popular pages, and improve our content and functionality. These cookies do not collect information that identifies individual visitors.

Preference Cookies

These cookies allow our website to remember choices you make, such as your language preference or the region you are in. They provide enhanced, more personalized features and help improve your experience on our website.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

You can find information about how to manage cookies in popular browsers at the following links: Chrome, Firefox, Safari, Edge, and Opera. For information about cookies on mobile devices, please refer to your device's user manual.

Third-Party Cookies

In addition to our own cookies, we may use third-party cookies to report usage statistics of our website and deliver advertisements. These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies and recommend that you check the relevant third-party website for more information about their cookies and how to manage them.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies.

Our Commitment to Quality

At Chiphronkheflaxx, we are committed to delivering high-quality printed products that meet your expectations. We carefully inspect all orders before shipping to ensure they meet our quality standards. However, if you are not satisfied with your order, we are here to help.

Eligibility for Returns

Due to the custom nature of our printed products, we can only accept returns or offer refunds in the following circumstances: if there is a manufacturing defect in the product, if the product was damaged during shipping, if we made an error in production that does not match your approved specifications, or if the wrong product was shipped to you.

Please note that we cannot accept returns for reasons such as customer error in design or specifications, change of mind after production has begun, minor color variations that are within industry standards, or products that have been used or altered after delivery.

Return Process

If you believe your order is eligible for a return, please contact us within seven days of receiving your order. Provide your order number, a detailed description of the issue, and clear photographs showing the problem. Our customer service team will review your claim and respond within two business days.

If your return is approved, we will provide instructions on how to return the product. In most cases, we will arrange for the product to be collected at no cost to you. Once we receive and inspect the returned product, we will process your refund or replacement within ten business days.

Refunds and Replacements

If your return is approved, you may choose between a full refund or a replacement product at no additional charge. Refunds will be issued to the original payment method used for the purchase. Please allow five to ten business days for the refund to appear in your account, depending on your payment provider.

For replacement orders, we will prioritize production and shipping to ensure you receive your corrected product as quickly as possible. We will cover all costs associated with the replacement, including shipping.

Proof Requirements

Before production begins, we provide digital proofs for your approval. It is your responsibility to carefully review these proofs for accuracy in text, images, colors, and layout. Once you approve a proof, we proceed with production based on that approval. We cannot accept returns for issues that were present in the approved proof.

We strongly recommend reviewing proofs multiple times and having colleagues or team members check them as well. If you need assistance reviewing your proof or have questions about any aspect of it, please contact our team before approving.

Damaged Shipments

If your order arrives damaged, please retain all packaging materials and contact us immediately with photographs of the damage. We will work with the shipping carrier to file a claim and will send you a replacement order as quickly as possible. In cases of shipping damage, you are not required to return the damaged products unless specifically requested by our team.

Cancellations

Orders can be cancelled free of charge before production begins. Once production has started, cancellations may not be possible, or may be subject to a cancellation fee to cover materials and labor already invested in your order. Please contact us as soon as possible if you need to cancel an order.

Contact Us About Returns

If you have questions about our return policy or need to initiate a return, please contact us:

Chiphronkheflaxx
109 Dominion Road, Mount Eden, Auckland 1024, New Zealand
Phone: +64 800 280 000
Email: admin@chiphronkheflaxx.world

Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM, and Saturday, 9:00 AM to 3:00 PM. We aim to respond to all inquiries within 24 hours.